We can cancel the order for you if you contact us in time after your purchase.
1. If contact us within 24 hours after your payment finished, 5% of the order total will be charged as the transaction fee.
2. If after 24 hours, 15% of the order total will be charged as transaction and handling fee.
3. Orders can't be canceled once the parcel is shipped out or we have already begun to custom the hair extension.
All rights to interpret are reserved by surprisehair.com
Note: If requesting for repair or exchange or cancel your order, you shall firstly contact us directly or contact us by service email: firstname.lastname@example.org. We will not provide any exchange, return or repair service on returned hair extension without our permission, and all loss will be afforded by customers.