DHL: Europe and the United States 2-3days
African and the other country:4-6days
If you want to ship with EMS or ePacket, please contact us for check shipping cost.surprisehair.com
Track your order
If there have any problem with the delivery status, please contact the courier before contacting us by website or e-mail(firstname.lastname@example.org). If want gets fast reply, please send us a message on the website. will get a reply during 1 hour.
If you choose the DHL Shipping, you can click this link, type your tracking number and check your tracking information: http://www.dhl.com/
Order Processing Time
Every order will ship out after done the payment. If you place the order on Sunday or Chinese holidays, your order will be dispatched on the next working day. In some cases, delivery may take longer than stated due to security and customs clearance.
WRONG ADDRESS DISCLAIMER
Please write your correct email address and preferably your contact number so that we could contact you. (Orders returned to our warehouse due to incorrect address you will be responsible for additional shipping charges. NO REFUNDS WILL BE ISSUED FOR REFUSED OR ABANDONED SHIPMENTS.)
Custom Duties Disclaimer
The item is sent from China. We are not responsible for any charges/duties/taxes( customs fee vary from country to country. It is the customer's responsibility to pay any additional taxes, fees or duties.)
Shipping & Billing Information
It is highly recommended that your shipping address should be the same as your billing address. Your order will be subjected to a fraud risk assessment and the order could be withheld or delivered to your billing address if the risk of fraud is anticipated as high.