Shipping Guide

Shipping Company

DHL: Europe and the United States 2-4 work days

         African and  the other country:4-6 work days

If you want to ship with EMS or ePacket, please contact us for check shipping cost.

surprisehaircompany@gmail.com 

EMS : 4-7days

ePacket:15-30days

Track your order

If there have any problem with the delivery status, please contact the email: surprishaircompany@gmail.com 

 If you want gets a fast reply, please send us a message on WhatsApp +86-18520165646. will get a reply during 1 hour.

If you choose the DHL  Shipping, you can click this link, type your tracking number and  check your tracking information: http://www.dhl.com/

Order Processing Time

Every order will ship out after done the payment. If you place the order on Sunday or Chinese holidays, your order will be dispatched on the next working day. In some cases, delivery may take longer than stated due to security and customs clearance.

WRONG ADDRESS DISCLAIMER

Please write your correct email address and preferably your contact number so that we could contact you. (Orders returned to our warehouse due to incorrect address you will be responsible for additional shipping charges. NO REFUNDS WILL BE ISSUED FOR REFUSED OR ABANDONED SHIPMENTS.)

Custom Duties Disclaimer

The item is sent from China. We are not responsible for any charges/duties/taxes( customs fee vary from country to country. It is the customer's responsibility to pay any additional taxes, fees or duties.)

Shipping & Billing Information

It is highly recommended that your shipping address should be the same as your billing address. Your order will be subjected to a fraud risk assessment and the order could be withheld or delivered to your billing address if the risk of fraud is anticipated as high.